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Refund Policy

 

Online Courses

We do not offer refunds.

Depending on the circumstances and availability, it may be possible to join a future intake. 

Should we cancel an online course, we will refund the full amount, minus currency exchange and bank platform fees we may be charged.

Requests for refunds must be made in writing and can be submitted to: [email protected] 

Requests must include the name provided at time of enrollment, a detailed account giving the reason the student wishes to withdraw, and why student feels a refund should be issued.

ADMIN FEE: An administration fee of 20%, will apply to all refunds. There are no exceptions.

If a student has enrolled in a course, but has not started the course, and the period between enrollment and notification of withdrawal does not exceed 14 days from the enrollment date, a refund will be issued for the full amount of the course fee, less the Admin Fee. If you choose to cancel within this period you will receive a refund of the price within 30 days if you are eligible for refunds.

PAYMENT PLANS: If tuition is being paid via a PAYMENT PLAN, then enrollment in all courses covered by the payment plan are subject to the same terms as if tuition is paid for in full and in advance. For these purposes, Tuition is considered to have been received by The Quantum Questions upon signing of the payment plan agreement.

TECHNICAL ISSUES: Refunds are not available for students who have experienced technical issues. Although we work hard to do everything possible to avoid issues, many aspects of the technology fall outside of our control such as hosting and server functionality.

Once any online materials, membership access to any Facebook Groups (or others), access to Intellectual Property belonging to The Quantum Questions or links to such materials have been delivered to the student physically or electronically, there shall be no refund applicable.

TRAINING TRANSFERS from one training to another may be permissible as may be postponements of attendance for personal reasons, such as relocation, change in family circumstances, or other factors deemed approvable by the Course Trainers and the Administration. These shall be evaluated on a case by case basis, and in any event entry into a new class must be within 12 months of the last date of attendance, and the relevant Trainers must be satisfied that any material already delivered remains current and that the student is not required to retake the training from the beginning.

There will also be a fee of 100 GBP for training transfers.

DISCOUNTED COURSES. No refund will be provided on discounted courses or payments that have been made with discount codes at time of purchase.

Cancellation of courses

If the TQQ cancels a face-to-face course or webinar due to the illness of presenters, severe weather, technical issues, or other emergency conditions, the School will attempt to reschedule the event. Whilst every effort is made to avoid changes to our programme TQQ reserves the right to withdraw or cancel any course. If for any reason TQQ cancels a course, all course fees will be returned in full. We cannot however reimburse the cost of any pre-booked travel arrangements and suggest that you consider travel insurance to cover any significant costs incurred.

Retreat Refund Policy

 

  • ADMIN FEE: An administration fee of 20% of the full programme cost will apply to any changes requested by the student. There are no exceptions.
  • No refunds are given but we will consider other matters taken on a case by case basis depending on your circumstances and reasons for cancelling.
  • Our policy is that we will move you to the next available retreat should you somehow not be able to attend.
  • If the course is cancelled due to Covid or a lockdown we will transfer your place to the next available date.
  • Changing to a room with a higher rate: must be paid the difference. 
  • Changing to a room with a lower rate: no refund.
  • We are NOT responsible for your expenses incurred in preparation for any cancelled retreat, such as airline tickets, loss of work, and/or other costs associated with preparing for your trip.
  • There are no exceptions to the cancellation policy including weather or personal emergencies, flight cancellations or delays. We recommend purchasing Travel Protection Insurance through a qualified agent.
  • If we must cancel a retreat, you will be moved to the next retreat that you can attend.

No refund or moving to a future date will be given for the following reasons:

  • premature leaving of the retreat
  • failure to attend
  • arriving late at the retreat (unless a late arrival has been previously agreed)

Requests to move dates must be made in writing and can be submitted to: [email protected] Requests must include the name provided at the time of enrollment, a detailed account giving the reason the student wishes to change dates.

PAYMENT PLANS: If tuition is being paid via a PAYMENT PLAN, then enrollment in all courses covered by the payment plan are subject to the same terms as if tuition is paid for in full and in advance. For these purposes, Tuition is considered to have been received by The Quantum Questions upon signing of the payment plan agreement.

Contact Us

If you have any questions, concerns, or complaints about this Refund Policy please contact us:

Company number 13269703